About me

Eight years of experience in front desk and administrative roles, including six years in business centres in Lyon and Geneva. I make sure every visitor feels welcome and every file is followed through to the end.

I hold a two-year vocational degree as an assistant to managers and a university diploma in Business English. At Regus, I worked as a Community Associate and then as a Community Sales Manager, in daily contact with clients, suppliers and colleagues. I am now looking for a position as an administrative assistant or receptionist in the Geneva area.

Skills

Front desk and customer care

  • Welcoming visitors and handling phone calls in companies and hotels
  • Welcoming clients and giving site tours to prospects
  • Handling complaints with quick, effective solutions
  • Customer service in French, English and Spanish

Administration

  • Managing client files from move-in to move-out
  • Following up on invoices and payments
  • Managing contracts and renewals
  • Organising meetings, events and business travel
  • Writing meeting minutes

Office organisation

  • Booking meeting rooms and offices
  • Managing office supplies
  • Preparing client move-ins and coordinating works with suppliers
  • Ensuring compliance with standards during quarterly audits

Tools

  • Word, Excel, PowerPoint, Outlook
  • Teams and SharePoint
  • Titan, Teamhub, Access Control and Callstream software
  • LinkedIn and Instagram for communication

Experience

  1. February 2022 – September 2023

    Community Sales Manager (business centre manager)

    Regus, Meyrin (Geneva)

    • Full operational management of the centre and compliance with company standards, checked in quarterly audits
    • Preparing for client move-ins and coordinating works with suppliers (painting, handling, furniture)
    • Following up on payments, explaining invoices and renewing contracts
    • Handling complaints and escalating IT, contract and billing issues
    • Giving site tours to prospects and organising community events for clients

  2. November 2017 – February 2022

    Community Associate

    Regus, Lyon, then Geneva from March 2020

    • Managing client files from arrival to departure
    • Booking meeting rooms and offices
    • Managing supplies and the smooth running of the centre
    • Communication on LinkedIn and Instagram

  3. November 2015 – October 2017

    Receptionist

    AOC, Lyon (assignments at Accinov, Episkin and Centre d’affaires Le 18)

    • Welcoming visitors and answering calls
    • Organising meetings and administrative tasks

  4. August 2016 – August 2017

    Hotel Receptionist (weekends)

    Hôtel des Barolles – Best Western, Brignais

    • Guest reception, reservations and billing

  5. 2013 – 2015

    Early experience

    • Insurance administrator at Alptis, Lyon: managing members’ files and processing contracts
    • Waitress at Hotel Las Rocas (Marmara), Balearic Islands: service in English and Spanish
    • Internship at the Auvergne-Rhône-Alpes Region, Lyon: meeting minutes, survey analysis, organising meetings
    • Internship at Atos Worldline, Lyon: phone reception, travel arrangements, event organisation

Education

  1. 2015 – 2017

    University Diploma in Business English (3rd year)

    Jean Moulin University Lyon 3

  2. 2012 – 2014

    BTS Assistant to Managers (two-year vocational degree)

    Lycée Juliette Récamier, Lyon

  3. 2012

    French Baccalaureate in Literature, advanced English

    Lycée Louis Aragon, Givors

Contact

Looking for an administrative assistant or receptionist? Send me an email and I will get back to you quickly.

amel.bensassi@outlook.com